Booking and general information

Deposit

To secure your place at Botanika a deposit of $500 is required. Deposit payments may be made via credit card (Mastercard, Visa, American Express) during online booking or over the phone. Alternatively we accept direct deposits. Received deposits will be confirmed by email.

Balance payable

The balance of your tariff (the total booking fee) is due on arrival day. If preferring to pay by direct deposit, please do so several days before arrival so funds are cleared by arrival. Alternatively, the balance can be paid by credit card/EFTPOS, cheque or cash.

Discounts available

Botanika welcomes returning guests by offering a 10% discount. For guests on a full Centrelink benefit (e.g., full pensioner, disability, etc) we provide a 15% discount. Please show your concession card on arrival. If you are a returning guest and pensioner the discount amount is capped at 15%.

Policy on refunds and cancellations

While deposits are non-refundable, we allow transfers to a future date. The transfer must be requested at least ten days prior to the original program’s starting date. Deposits can be used for a future program within twelve months. After twelve months, deposits are no longer valid.

Unfortunately, we are unable to provide a refund or credit should a guest need or choose to leave the program before completion.

Recommended packing list

  • Toiletries for personal use
  • Walking shoes for outdoors and another pair for indoor use
  • Clothing that is both comfortable and casual
  • For treatments please bring your own dressing gown, swimmers, slippers or other slip-ons
  • A copy of medical records and any laboratory tests
  • Medications and supplements you may be taking. Don’t forget to bring your glucometer if you have Type 2 Diabetes
  • Personal items for free time such as cameras, books etc

Please do not bring

  • Junk food
  • Recreational/illicit drugs, alcohol or tobacco

Mobile phone coverage and Wi-Fi

Our location receives good coverage for most networks. Free unlimited Wi-Fi is available anytime.

Train station and airport transfers

Return transfers from North Gympie train station are complimentary. Transfers to and from Sunshine Coast Airport are $75.